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Classification: Full-Time, Monday – Friday, 8:30 a.m. – 5:00 p.m.

Status: Accepting applications

The IT/Estimating Support position is responsible for assisting the IT Support Specialist in all hardware and software matters. This individual will also act as a backup for the company’s estimating function.

Principal Duties and Responsibilities:

  • Assist in the setup of workstations with appropriate technology, ex. PCs, laptops, phones, etc.
  • Check computer hardware (PCs, mouses, keyboard, etc.) to ensure functionality; perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
  • Support the IT Support Specialist with the installation and configuration of appropriate software and functions according to specifications
  • Work with IT Support Specialist to ensure the security and privacy of company networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Assist with the organization and scheduling of upgrades and maintenance
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Provide backup to Estimator, learning estimating software and processes
  • Other duties as assigned

General Requirements:

  • Associates Degree in IT preferred
  • Three (3) years of related IT support
  • Good knowledge of internet security and data privacy principles
  • Ability to maintain and keep information confidential
  • Exceptional interpersonal skills and ability to work with a wide range of professions and personalities
  • Excellent written and verbal communication; ability to effectively read, write and speak English
  • Proficient using standard business systems, including MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Self motivated, creative, innovative, persistent and flexible
  • Detail-oriented with the ability to manage multiple tasks at once
  • Must be able to pass pre-employment screening, including drug testing

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