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Customer Service

Whether you’re new to custom printing or simply starting your next project, you want your job finished according to plan and on schedule. That’s why Syracuse Label & Surround Printing assigns each customer a technically trained customer service representative – someone to help guide your project and see it to completion.

With us, you don’t just get a phone number or an email contact. You get a real person who will get to know you, your company and your product needs. Things like new jobs, changes, artwork acquisition and approvals become much easier when facilitated by a customer service rep.

Our reps help you in other ways, too, including:

  • Prompt order input, tracking and expediting
  • Providing a designated fax line for your orders and approvals
  • Providing PDFs for soft-proofing
  • Offering a customer portal with a direct link to your projects

In addition to our customer service team, Syracuse Label & Surround Printing has a remote sales team that operates throughout the Northeast and Canada. After assessing a company’s needs, they determine the best solution before turning the project over to a customer service rep. And because some of the sales team started as press operators, you can be certain that you’re getting expert answers.

See the difference.

How do you find a printer that stands out when each one appears the same? Contact us and we’ll show you.